Cenlar FSB on LinkedIn: How lenders and servicers are using AI in call centers (2024)

During the last four years, Cenlar has focused on streamlining and investing in digital technology to provide better service and quick, easy access to account information. #CenlarIsSubservicing #cenlar #cenlarfsb

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Congrats to Supervisor of Learning Management System Katrina Piotroski for winning the True Blue award for Q2 2024! Katrina ensures timely responses to all requests and collaborates with hiring managers and leaders to optimize Learning Management System functionality. She also ensures everyone is assigned appropriate compliance and regulatory training. Katrina embodies a culture of respect and kindness, and consistently treats everyone with dignity and empathy.Thank you, Katrina!#CenlarTrueBlue #CenlarIsSubservicing #cenlar #cenlarfsb

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Let’s give a big round of applause to Supervisor of Claims Marie Gill for winning the True Blue Award for Q2 2024. Marie, whose most consistent trait is her positivity, actively invites feedback from her team on various processes. She is a true asset to Claims and Loss Analysis and has played an important role in transforming the culture of her department and the way her colleagues interact with teams across the organization.Thank you for your service, Marie!#CenlarTrueBlue #CenlarIsSubservicing #cenlar #cenlarfsb

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Did you know partnering with a subservicer can help you grow your market share by expanding your geographic footprint, introducing new products or selling to agencies and investors where you did not previously have the servicing expertise on staff? A financial institution who wants to reach a specific target market like originating FHA loans or selling to Ginnie Mae will benefit from this partnership because it opens a whole new avenue for their customers. Contact Us: https://lnkd.in/ex_k-5ac#CenlarIsSubservicing #cenlar #cenlarfsb

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This week Shanth Ananthuni participated in the Federal Housing Finance Agency Generative AI Tech Sprint in Washington D.C. Judges evaluated various presentations looking for innovative and responsible use of GenAI to address a significant challenge in the housing finance system, providing clear benefits for consumers and/or market participants that current technologies do not adequately address. Shanth's team, AI-STRONAUTS, won the category of “Assessment of Credit Worthiness” competition. The use case was “proactive early intervention on servicing,” where Shanth’s team focused on alternative data, linked bank accounts, and analytics from homeowner interactions to offer more options to preserve homeownership.Kudos to Shanth for his team’s accomplishment, and for representing Cenlar so well in front of the FHFA, the Federal National Mortgage Association , Freddie Mac,and other industry leaders!#fhfatechsprint #CenlarIsSubservicing #cenlar#cenlarfsb

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As the mortgage industry adjusts to changes in regulatory compliance, rising interest rates, declining purchase volume and overall economic uncertainty, servicing becomes more important to both mortgage holders and their homeowners. Read more about what David J. Miller, Jr. had to say in our latest blog. #CenlarIsSubservicing #cenlar #cenlarfsb

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Congratulations to our remarkable True Blue Quarterly Award Winners for Q2 of 2024! This achievement was possible because of their hard work and determination.They provide perfect examples of how to be trusted partners to our clients and their homeowners as well as their fellow employees. Their unwavering dedication and relentless pursuit of excellence serve as an inspiration to us all. Their commitment truly sets the gold standard.So, without further ado, here is our list of True Blue Quarterly Award Winners and a bit from their nominators on why they were chosen. Bravo to Laura Ettinghouse, Marie Gill, Chrisie Haws, Devin Negron, Jacqueline Oliver, Katrina Piotroski and Zahra Tahmasebiboldaji. #CenlarTrueBlue #CenlarIsSubservicing #cenlar #cenlarfsb

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Shanth Ananthuni recently appeared in Mortgage Bankers Association NewsLink discussing how the mortgage industry has undergone significant change, and consumer behavior is rapidly evolving to the new tech landscape. Learn more about how Cenlar is embracing technologies to drive better homeowner experiences.https://lnkd.in/emhVS3T9#CenlarIsSubservicing #cenlar #cenlarfsb

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A big round of applause for Ingrid Jaschok and Jennifer Wilkinson for receiving the Mortgage Professional America Elite Women 2024 award! The Elite Women 2024 award celebrates top performers and role models across the mortgage industry. Congrats to our winners! #MPAEliteWomen #CenlarIsSubservicing #cenlar #cenlarfsb

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